Refund policy

 


To start an exchange, you can contact us at legendaryluxeshoes@gmail.com. Please note that exchanges will need to be sent to the following address: 732 Eden Way N Chesapeake VA 23320

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At Legendary Luxe, we DO NOT issue refunds to the original form of payment. Eligible returns will be issued as store credit or may be exchanged, subject terms below. 

Returns must be requested within 14 days of delivery

  • Items must be unworn, unused, and in original condition
  • All original packaging, inserts, dust bags must be included. 
  • Shoes showing signs of wear, damage, scuffing, or alterations will not be accepted.

Store Credit 

  • Approved returns will receive store credit 
  • Store credit does not expire and may be used on any future purchase.

Exchanges 

  • Customers may exchange for different size or style, subject to availability. 
  • If the new item is higher in price, the customer will pay the difference. 
  • If the new item is lower in price, the remaining balance will be issued as store credit. 

Non- Returnable Items 

The following items are final sale and cannot be returned or exchanged: 

  • Clearance items 
  • Sale items 
  • Pre- Order items 

Shipping Costs 

  • Original shipping charges are non-refundable 
  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect 

Damaged or Incorrect Orders 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. 

Contact Us 

Legendaryluxeshoes@gmail.com